SMALL BUSINESS
SUPPORT
My small business support can improve the recruitment, training, management & retention of your employees, enabling them to execute their roles effectively while upholding the business brand, quality, & values.
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How Can I Help Small Businesses?
​Small businesses often start with one or a few individuals establishing a service, excelling in their craft, & handling most tasks themselves. They gradually build a strong reputation & experience increased demand. As a business grows, it typically faces a few options:
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1. Stay the same
2. Maintain the business's size but bring in someone to share responsibilities & workload
3. Expand the business & hire more employees
Common challenges arise when small businesses seek to recruit new staff, either to delegate tasks & responsibilities or to expand & replicate roles in order to secure more contracts & increase turnover.
Selecting, training, & managing new personnel within a business requires a different skill set than running the business independently, where you handle most tasks & client interactions. Your expectations, work ethic, & passion for the business can often serve as barriers to both you & new staff during the recruitment & employment process & in staff retention.
I specialize in assisting small business owners through this process, either from the start or when they are already facing challenges with existing staff.
If any part of this message resonates with your current situation, whether you're running the business solo or with a small team, feel free to get in touch.
Small Businesses Choices & Challenges
1
Stay as they are
Stays as they are; they turn work down, build up a nest egg, & eventually close the business or sell it on.-
pretty stable, with very few new issues apart from sustaining the workload & economic changes.
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The business is you.
2
Recruits to pass on some responsibility & roles
Wants to maintain the business size but wants to bring in someone to pass on some of the responsibilities & workload.
It can be very challenging to replace you in how you see the world, how you interact with clients, your choices, the quality & how you execute tasks -
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Wanting a family member to step into those shoes who might not have the enthusiasm to do so
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Struggling to find the right person outside your family
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Not sharing your work ethic
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Making different choices than you would
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Having different quality expectations & execution
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Poor communication with yourself & clients
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You don't retain them
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This increases your stress & doesn't decrease your workload. You don't feel you can leave them unsupervised.
3
Recruits to expand the business
To keep up with high demand, the business decides to employ extra staff without compromising on the quality & reputation of the business's services.
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This is a huge shift for any business. Having built a reputation on the founders' personality, experience, work ethic & skills, the business is now recruiting new people who have not been on that journey -
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How do we find the right people?
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How do we assess them?
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How do we train them in tasks & people skills that align with our business values & standards?
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How can we prevent our micromanagement?
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How can I ensure I have confidence in their behaviours unsupervised?
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One or all of these elements can increase stress & negatively impact the business's reputation.
